Shipping & Return Policy
Shipping costs are calculated at checkout. A North Carolina State Tax of 4.75% & Cherokee County Tax of 2.25% will be applied to all online sales shipped within North Carolina. Orders will not be shipped until payments are received.
Customers will receive an email with their tracking information once the order has been shipped.
Orders will be shipped within 2-4 business days upon ordering and shipped through USPS or FedEx. We do not ship internationally.
The Craft Shop does not take custom orders or commissions. The online Craft Shop features a selection of items from our physical shop but does not represent all the artists and items that we stock.
Contact the Craft Shop for additional general interest or shipping questions.
If you are not satisfied with your purchase from the Craft Shop, items may be returned for a refund within 30 days of the date purchased.
How do I return an item?
Returns can be made in person or by shipping.
Receipts should be presented for in person returns and included in shipped returns.
Contact the Craft Shop prior to shipping a return and indicate the item to be returned and the reason for the return.
Customers making returns are responsible for return shipping costs and insurance. If items are not insured and are lost or damaged during return shipping, John C. Campbell Folk School is not responsible for replacing items or processing the return. All returned items must be in original condition
What happens if my item arrives damaged?
If items arrive damaged, please call the Craft Shop immediately to process a return. Pictures of the shipping box from several angles, packaging materials, and close ups of damaged items will be needed for documentation.
Craft Shop Contact Information
Shipping Address: John C. Campbell Folk School
One Folk School Road
Brasstown, NC 28902